Braylor Privacy Policy

Effective Date: August 24, 2026

Our website address is: https://braylor.com

Braylor, LLC (“Braylor,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard information when you visit braylor.com, use the Braylor Portal, or interact with related Braylor services.

Please read this policy carefully to understand how we handle your information.

Information We Collect

Information You Provide to Us

We may collect information that you voluntarily provide, including:

• Contact Information: Your name, email address, phone number, company or brokerage name, and other contact information.
• Website Forms: Information you submit through contact forms, quote requests, service requests, or other forms on our website.
• Portal Account Information: Your name, email address, company or brokerage, login information, and other information necessary to establish and manage a Braylor Portal account.
• Property and Project Information: Property addresses, listing information, staging project details, requested services, installation dates, pickup dates, scheduling information, and project notes.
• Documents and Files: Documents, photographs, agreements, or other files uploaded to or shared through the Braylor Portal.
• Feedback and Support Requests: Information you provide when contacting us for assistance, support, or feedback.

Information We Collect Automatically

When you visit our website or use the Braylor Portal, we may automatically collect certain information, including:

• Usage Data: Information about how you interact with our website or Portal, including pages viewed, features used, and navigation activity.
• Device Information: IP address, browser type, operating system, device type, and similar technical information.
• Login and Security Information: Login activity, authentication events, system logs, and information used to identify suspicious or unauthorized activity.
• Cookies and Similar Technologies: We may use cookies and similar technologies to support functionality, security, analytics, and user experience.

QuickBooks Online Integration

Braylor may connect the Braylor Portal with QuickBooks Online through Intuit’s authorized application programming interfaces.

When this integration is enabled, the Braylor Portal may access information associated with Braylor’s QuickBooks Online account, including:

• Customer names
• Customer contact information
• Invoice numbers
• Invoice amounts
• Outstanding balances
• Invoice dates
• Due dates
• Payment status
• Payment dates
• Other accounting information reasonably necessary to provide Portal functionality

We use this information to display relevant invoice and billing information within the Braylor Portal and to support Braylor’s accounting and customer-service operations.

The Braylor Portal does not require customers or Portal users to provide their personal QuickBooks Online passwords to Braylor.

Authorization to QuickBooks Online is handled through Intuit’s secure authentication and authorization process.

How We Use Your Information

We may use the information we collect for purposes including:

• Providing and maintaining our website and Braylor Portal.
• Creating and managing Portal accounts.
• Responding to inquiries and fulfilling service requests.
• Managing staging, photography, media, consultation, moving, or other Braylor projects.
• Displaying invoices, balances, and payment status.
• Coordinating installations, pickups, appointments, and other scheduled services.
• Maintaining project and customer records.
• Providing customer service and technical support.
• Communicating about projects, schedules, invoices, services, and account activity.
• Improving and personalizing our website and Portal.
• Monitoring system performance and usage.
• Maintaining security and preventing fraud or unauthorized access.
• Complying with legal, tax, accounting, and regulatory obligations.
• Enforcing our terms, policies, and agreements.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers that assist us in operating our website, Portal, and business.

These providers may include:

• Website and application hosting providers
• Cloud database providers
• Authentication providers
• File and document storage providers
• Intuit / QuickBooks Online
• Email and communication providers
• Analytics providers
• Payment service providers
• Security and technology service providers

These providers may access information only as reasonably necessary to perform services on our behalf or as otherwise permitted by their agreements and applicable law.

Legal Requirements

We may disclose information when required by law or when we reasonably believe disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request.
• Protect the rights, safety, or property of Braylor, our customers, or others.
• Investigate fraud, misuse, or security incidents.
• Enforce our agreements, terms, or policies.

Business Transfers

If Braylor is involved in a merger, acquisition, reorganization, financing, sale of assets, or similar business transaction, information may be transferred as part of that transaction.

Cookies and Similar Technologies

Cookies are small data files stored on your device that help websites and applications function properly.

We may use cookies and similar technologies for purposes including:

• Essential Cookies: To support website and Portal functionality, authentication, and security.
• Analytics Cookies: To better understand how users interact with our website and services.
• Preference Cookies: To remember certain user preferences where applicable.

You may control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website or Braylor Portal.

Data Storage

Information collected through the Braylor Portal may be stored using third-party cloud infrastructure, databases, authentication systems, and private file-storage services.

Documents and files made available through the Portal may be stored in private cloud storage and restricted to authorized users.

Information may be processed or stored in the United States or other locations where our service providers operate, subject to applicable legal requirements.

Data Retention

We retain personal and business information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

We may retain information longer when necessary to:

• Maintain customer and project records.
• Fulfill accounting or tax requirements.
• Resolve disputes.
• Maintain security records.
• Enforce agreements.
• Comply with applicable laws or regulations.

Certain information may remain in system backups for a limited period after deletion from active systems.

Security of Your Information

We implement reasonable technical, administrative, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, misuse, or destruction.

These measures may include access controls, authenticated user accounts, restricted cloud storage, secure connections, and system monitoring.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Portal Account Security

Users of the Braylor Portal are responsible for maintaining the confidentiality of their account credentials.

You should not share your password or permit unauthorized individuals to access your account.

If you believe your Portal account has been compromised or accessed without authorization, please contact us promptly at info@braylor.com.

Authorized Access to Portal Information

The Braylor Portal may contain information related to:

• Properties and listings
• Staging projects
• Services
• Invoices
• Payment status
• Schedules
• Documents
• Photographs
• Project activity

Users may only access information that they are authorized to view.

Users may not attempt to access another person’s or organization’s account, property information, invoices, documents, or other Portal data without authorization.

Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Request restriction of certain processing.
• Object to certain processing activities.
• Withdraw consent where processing is based on consent.

Certain information may not be eligible for deletion where Braylor is legally or operationally required to retain it, including accounting, transaction, contractual, or legal records.

To submit a privacy request, contact us at:

info@braylor.com

Third-Party Services and Links

Our website and Braylor Portal may contain links to or integrations with third-party services, including QuickBooks Online.

Third-party services maintain their own terms, privacy policies, and security practices.

Braylor is not responsible for the privacy practices, content, or availability of third-party services outside of our control.

Children’s Privacy

The Braylor Portal is intended for business use and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children through the Braylor Portal.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any changes will be posted on this page with an updated Effective Date.

We encourage you to periodically review this Privacy Policy.

Contact Us

If you have questions or concerns about this Privacy Policy, the Braylor Portal, or our data practices, please contact us:

Braylor, LLC
North Carolina, United States
Email: info@braylor.com
Phone: 336-880-4914
Website: https://braylor.com

Thank you for trusting Braylor. Your privacy is important to us.